Account & General Gear FAQs

Get help with your account, learn about your gear, and find key information.

Do you offer pro deals?

Yes, we offer pro deals for qualifying individuals and organizations! Our Pro Program provides exclusive discounts and benefits to those in the outdoor industry, including guides, instructors, and other professionals. To learn more about the eligibil

Are your packs waterproof?

The Dyneema®-based fabrics we use to build our packs are 100% waterproof prior to stitching. After being sewn together, we apply waterproof seam tape to ensure optimal weatherproofing, but this does not guarantee a fully waterproof pack. Redundancy i

What is the difference between the Windrider, Southwest, Junction and NorthRim?

Our main line of backpacks - the Windrider, Southwest, Junction, and NorthRim - feature a proven roll-top design that allows you to organize contents inside to suit the way you travel, without the burden of unnecessary compartments. We offer four dis

How do I figure out my torso size?

Your torso length, not your height, is the determining factor when choosing a pack size. An ill-fitting pack does nothing to help your confidence in the backcountry. You want the weight of your pack distributed evenly between your hips and shoulders

What are the hip belt adjustments for each torso size?

Removable Hip Belt with Pockets:. Small: 26.5” - 49”. Medium: 27.5” - 50”. Large/Tall: 29.5” - 52”. Removable Hip Belt with Gear Loops:. Small: 26.5” - 40”. Medium: 27.5” - 41”. Large/Tall: 29.5” - 42”. Elevate 22 Removable Hip Belt:. One Size: 28" -

How long are the aluminum stays for each torso size?

The length of the aluminum stays varies by torso size to ensure an optimal fit and balanced load distribution across different body types. Here are the specific lengths for each torso size:. These stays are designed to match each torso size for maxim

Do all HMG removable hip belts work with the Elevate 22?

Unfortunately, no. Our removable hip belts are not designed to be compatible with the Elevate 22. The hip belts have a wider profile, which can cause premature wear on the Elevate 22, as the pack wasn’t built to accommodate them. The Elevate 22 was s

How do I clean my Hyperlite Mountain Gear pack, stuff sack, or shelter?

There are a few overarching principles to keep in mind when cleaning your Hyperlite Mountain Gear products. First, we recommend using non-detergent and non-oil based soaps with warm water to spot clean your pack, stuff sack, or shelter. Second, you s

What are the lengths of the shoulder straps for each torso size?

The length of the shoulder straps on our packs is carefully tailored to each torso size, ensuring a comfortable and secure fit across different body types. Each strap length is matched to its corresponding torso size to help distribute weight efficie

Do Pods work with other brand's products?

Yes. Although our Pods are designed to fit the exact specifications of our 40L, 55L, and 70L packs, and work most efficiently when used in conjunction with other Hyperlite Mountain Gear products, they are malleable and can be used as a regular stuff

Will my bear canister fit in your packs?

Yes, and generally speaking, you’ve got two options: carry it inside the pack or on the outside. The size of your bear canister, the volume of your pack, and how much space your other gear takes up will determine which will be the most effective. On

Will my pack fit carry on dimensions?

Carry-on policies vary by carrier and aircraft type. We encourage you to check the dimensions with your airline prior to departure, being mindful of the length of the aluminum stays inside your pack. If you are planning to check your pack, make sure

Do your packs have load lifters?

No. Our packs are designed to carry comfortably without load lifters. This means starting with a properly fitted pack, then taking a thoughtful approach to your equipment, choosing products that achieve multiple tasks in order to reduce your overall

What’s the best way to store my shelter?

You can store your shelter really any way you like. Just make sure it’s free of any moisture before putting it away for the season. Ideally, find a storage spot that’s dry, with bonus points for being able to regulate the temperature. Dyneema® Compos

Do you have a retail store I can visit?

To ensure our team’s continued well-being and focus on delivering top-notch service, our facility is currently not open for in-person visits. However, we’re committed to making it easy for you to explore and purchase our products. If you'd like to ex

Do you offer factory tours?

Thank you for your interest in touring our facility! Currently, we do not offer factory tours, as our focus is on producing high-quality gear and ensuring the safety of our team in a secure production environment. However, we love sharing our process

Are your packs hydration bladder compatible?

There are several packs in our lineup that contain features designated specifically for hydration bladders. Our Southwest, Junction and Windrider packs contain an internal mesh sleeve for storing a bladder, along with a port to feed the hydration bla

How do I carry a full snowboard with my pack?

All of our Alpine/Ice/Ski packs will allow for a full snowboard vertical carry option. Each pack features side compression straps which can be wrapped around and clipped together across the pack body to secure the snowboard in place.

Can I buy replacement hardware, raw goods and materials from you?

Hyperlite Mountain Gear does not sell raw goods and materials to customers from our end, and we do not sell replacement hardware for our gear. If you experience any damaged/misplaced hardware please contact customer support, and we'd be happy to help

Are Your Packs Carry-On Compatible For Flights?

Yes! All of our packs with 55L of volume and under should have no issues meeting the required dimensions to be used as a carry-on item for most major airlines. Ultimately, the required dimensions for carry on compatibility will vary for each airline,