Returns & Refunds

Find details on returns, exchanges, and refund requests.

What is Hyperlite Mountain Gear's return policy?

We have a simple and efficient return policy. New, unused, and unopened products can be returned or exchanged within 30 days from the purchase date. If you purchased your product from an authorized dealer, you'll need to contact that dealer for retur

How long do I have to return or exchange my product?

You have up to 30 days from the purchase date to return or exchange new, unused products.

What condition does my product need to be in to qualify for a return?

To qualify for a return, the product must be new, unused, and still in its original packaging.

Can I return or exchange items purchased from authorized dealers?

If you purchased your item from one of our authorized dealers, please reach out to that dealer directly for assistance with returns or exchanges.

What should I do if I tried my gear and it’s not working out for me?

If you’ve tried your gear and it’s not meeting your needs, please contact us. We evaluate returns on a case-by-case basis and will do our best to assist you in finding a suitable solution.

How can I start a return or exchange?

We’re happy to help with your return or exchange, providing the item is still in restockable condition (i.e. no dirt, no wear and tear). To proceed with a return, please use this online form. For additional questions about our policies, you can check

How do refunds work with Affirm?

Returns and exchanges for items purchased with Affirm are subject to the standard policies outlined on our Returns and Exchanges page. To begin a return or exchange, please use our online return and exchange form. After we issue your refund, Affirm w