Warranty & Repairs

Find information on warranty coverage, repairs, and how to submit claims.

Do you have a warranty?

Yes. Check out our Warranty + Repairs page for more information.

What is considered a ‘manufacturer’s defect?’

We define a manufacturer's defect as a flaw that occurs during the manufacturing process that causes a product to differ from its intended design. Manufacturing defects can include, but are not limited to; assembly errors, inaccurate dimensions or sp

How do I submit a warranty or repair claim?

To submit a warranty claim or repair request, this can be done by clicking on the ‘contact support’ link found here (hyperlink to ticket submission page). Please fill out the according fields to the best of your abilities. We do need to see photos of

I bought my gear from a third-party retailer. Am I still eligible for warranty or repairs?

Yes, if the product in question was purchased from one of our authorized dealers, we are happy to work with you. Please include proof of purchase of your product when submitting your ticket; this can be in the form of an order confirmation email, rec

I submitted my warranty/repair ticket. How long until I get a response?

Once your warranty or repair ticket has been submitted, please allow up to 1-2 business days for our team to review and respond to your ticket regarding the next steps.

Which of your products will be covered under warranty?

All Hyperlite Mountain Gear manufactured products will be covered under warranty. Our Warranty does not cover third party gear purchased from Hyperlite Mountain Gear. If you have any defects with third party gear purchased from us, please reach out d

Will my replacement products be covered under the warranty as well?

A replacement item will not result in a new warranty coverage for your item. If you have any issues with your replacement products, please reach out to us and we will be happy to work with you.

I altered my product. Is it still eligible for warranty or repair?

If you have made any permanent modifications to your products, your products will be void of warranty or repair. For this reason, we recommend that you do not make any permanent modifications to our products.

Do I need to send back my products once my warranty claim has been approved?

Yes, we do ask for you to ship your products back to us once we have approved your warranty claim, unless specified otherwise by one of our representatives. In most instances, Hyperlite Mountain Gear will cover the cost of sending back warrantied pro

How long will it take to receive my replacement product under warranty?

Once we have received your warranted product, it may take up to one week for us to process and ship your replacement item. Please note, some products may have lead times, which will impact the timeframe for shipping your replacement product. If your

Which products are eligible for repair?

All of our Packs and Shelters will be eligible for repair. We do not repair Accessories or Pods/Stuff Sacks.

Do you offer a free repair service?

There may be some instances, depending on the extent of the repair job necessary, where you may be asked to pay a fee for your repair. This cost will be determined and shared with you prior to sending in the product for repair. Customers may also be

How long do repairs take?

Once we receive your product, it can take 2-3 weeks for us to evaluate, repair, and ship your product back to you. If you need an expedited repair service, let us know and we will be happy to work with you to get something worked out.

DIY Zipper Repairs

If you experience any zipper damage/malfunction on your Shelter, regardless of purchase date, we ask that you first attempt a DIY Repair on the zipper in question. Should you be unsuccessful in attempting to repair your zipper malfunction on your own