Customer Service
Ordering
- Do you have lead times on your products?
- Do you offer customizations or modifications to your gear?
- COVID-19 Response and Face Masks
- How do refunds work with Affirm?
- How do I process a return or exchange?
- Do you have a warranty?
Shipping
Gear Questions
- What size Camera Pod works for me?
- Are your packs waterproof?
- What is the difference between the Windrider, Southwest, Junction and NorthRim?
- How do I figure out my torso size?
- What are the hip belt adjustments for each torso size?
- How do I clean my Hyperlite Mountain Gear pack, stuff sack, or shelter?