Hyperlite Mountain Gear Help Center
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  1. Hyperlite Mountain Gear
  2. Customer Service

Customer Service

Ordering

  • Do you have lead times on your products?
  • Do you offer customizations or modifications to your gear?
  • COVID-19 Response and Face Masks
  • How do refunds work with Affirm?
  • How do I process a return or exchange?
  • Do you have a warranty?
See all 8 articles

Shipping

  • How does shipping work?
  • What is the Domestic Shipping Timeline?
  • What are the International Shipping Timelines?
  • How much are tariffs, duties, VAT, etc.?

Gear Questions

  • What size Camera Pod works for me?
  • Are your packs waterproof?
  • What is the difference between the Windrider, Southwest, Junction and NorthRim?
  • How do I figure out my torso size?
  • What are the hip belt adjustments for each torso size?
  • How do I clean my Hyperlite Mountain Gear pack, stuff sack, or shelter?
See all 27 articles

Contact Info

  • Get In Touch
  • Do you have a retail store I can visit?
  • Do you offer factory tours?

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