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  • COVID-19 Response and Face Masks
  • How do refunds work with Affirm?
  • When does my order process?
  • How does shipping work?
  • What are the International Shipping Timelines?
  • How do I figure out my torso size?
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Ordering

  • COVID-19 Response and Face Masks
  • How do refunds work with Affirm?
  • When does my order process?
  • How do I process a return or exchange?
  • Do you have a warranty?
  • Do you offer pro deals?
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Shipping

  • How does shipping work?
  • What are the International Shipping Timelines?
  • What is the Domestic Shipping Timeline?
  • How much are tariffs, duties, VAT, etc.?

Gear Questions

  • How do I figure out my torso size?
  • How do I clean my Hyperlite Mountain Gear Face Mask?
  • Does the Porter Water Bottle Holder work with other packs besides the Porter?
  • Can I add a Ski-Mod to an already purchased, complete pack?
  • Do you offer S-Straps?
  • Can I stitch a patch onto my pack?
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  • Do you offer factory tours?

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