Hyperlite Mountain Gear Help Center
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Our Customer Service team is currently out of the office attending the Appalachian Trail Days event in Virginia. We will return on May 17th to take your calls and respond to your messages. Thanks for your patience!

Quick Links

  • Do you have lead times on your products?
  • What size Camera Pod works for me?
  • Are your packs waterproof?
  • What is the difference between the Windrider, Southwest, Junction and NorthRim?
  • How do I figure out my torso size?
  • What are the hip belt adjustments for each torso size?
  • How do I clean my Hyperlite Mountain Gear pack, stuff sack, or shelter?
  • Get In Touch

Ordering

  • Do you have lead times on your products?
  • Do you offer customizations or modifications to your gear?
  • COVID-19 Response and Face Masks
  • How do refunds work with Affirm?
  • How do I process a return or exchange?
  • Do you have a warranty?
See all 8 articles

Shipping

  • How does shipping work?
  • What is the Domestic Shipping Timeline?
  • What are the International Shipping Timelines?
  • How much are tariffs, duties, VAT, etc.?

Gear Questions

  • What size Camera Pod works for me?
  • Are your packs waterproof?
  • What is the difference between the Windrider, Southwest, Junction and NorthRim?
  • How do I figure out my torso size?
  • What are the hip belt adjustments for each torso size?
  • How do I clean my Hyperlite Mountain Gear pack, stuff sack, or shelter?
See all 27 articles

Contact Info

  • Get In Touch
  • Do you have a retail store I can visit?
  • Do you offer factory tours?

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