Need help? Chat with us for quick assistance!

Have questions? Our Customer Support Team is happy to assist you on weekdays between 10:00 AM and 3:00 PM ET. You can expect a response within 1-2 business days.

Please note that offices will be closed from December 24 to January 5, and support availability will be limited.

Our business hours are 10:00 AM and 3:00 PM ET, but phone availability can be limited. If no one is available to take your call, the best way to reach us is always via online ticket.

Please note that offices will be closed from December 24 to January 5 with no phone availability during this time.

Hyperlite Mountain Gear Help Center

Get official support for your Hyperlite Mountain Gear products. Find FAQs, repair guides, warranty information, and contact our team for help with your ultralight backpacks, tents, and shelters.

Get Support | Hyperlite Mountain Gear

Track shipments, update shipping info, or modify your order.

Order management

Get info on shipping options, delivery times, and tracking.

Shipping & Delivery

Find details on returns, exchanges, and refund requests.

Returns & Refunds

Find information on warranty coverage, repairs, and how to submit claims.

Warranty & Repairs

Learn about payment options, discounts, and promotional codes.

Payments & Discounts

Get help with your account, learn about your gear, and find key information.